Refund policy

FSE Nordic sells to businesses only. All purchases are business-to-business and governed by the Swedish Sale of Goods Act (köplagen 1990:931). Consumer protection rules and statutory rights of withdrawal do not apply. 

1. DELIVERY INSPECTION AND TRANSPORT DAMAGE

Inspect the shipment on arrival. Visible damage or missing parcels must be noted on the waybill before signing. Concealed damage must be reported to info@fsenordic.com within 7 days of receipt. Photograph the packaging, label and LOT number. 

2. CLAIMS FOR DEFECTIVE GOODS

Defects must be reported as soon as they are discovered or should have been discovered, and no later than one years after delivery. Include order number, LOT number and photographs. Approved claims are resolved by replacement or credit. We cover return freight on approved claims. 


3. RETURN OF NON-DEFECTIVE GOODS

Returns of correctly delivered goods are by agreement and are not a right:
· The roll must be unopened, in its original packaging, LOT label intact.
· The return must be requested within 14 days of delivery.
· The customer pays return freight.
· A restocking fee of 20 % of the goods value is deducted.


4. EXCLUSIONS

We do not accept returns of rolls with more than 2 metres used (unless defective), custom lengths or colours, promotional and clearance items, or gift cards.


5. RMA (Return Merchandise Authorization)

Returns are accepted only with an assigned RMA number. Shipments without an RMA will be refused and returned at the sender's expense. Request an RMA at info@fsenordic.com

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Return address, only after an RMA has been issued:
3PLGBG
c/o Hedlundgruppen
Bönekullevägen 3
417 46 Gothenburg
Sweden

6. CREDIT

Approved returns and claims are credited within 10 banking days to the original payment method. 


7. WARRANTY

The product warranty is separate from this policy and governed by FSE's warranty terms, available on FSE Nordic home page. It covers product defects — not installation errors, improper storage, or damage occurring after application.