FAQ's
Welcome to our FAQ. We are happy to have you here as a customer.
Below, we have answered some of the most common questions about ordering, shipping and FSE products.
Shipping & Returns
Below are some common questions about shipping, returns and exchanges.
Where do you ship and what does it cost?
We ship to Sweden, Norway, Denmark and Finland. Shipping costs are calculated at checkout. Free shipping is available on orders over SEK 15,000.
How long does delivery take?
Today we ship directly from our factory in 3-5 days. In December order will be shipped from Gotheburg. Orders placed before 11.am on business days are dispatched same day. Delivery normally takes 1 business days within sothern Sweden and 2 business days to the other Nordic countries.
How do I track my order?
You can track your shipment using the Shop app. Tracking information is also provided when your order has been dispatched.
What is your return policy?
Unopened rolls in their original packaging, with the LOT number intact, can be returned within 14 days of delivery. Before returning a product, please contact us at info@fsenordic.com to obtain a return number. Returns without a valid return number cannot be credited. Cut, partially used or custom-ordered film cannot be returned.
Orders
Below are some common questions about orders, pricing and stock availability.
Who can buy from FSE Nordic?
We sell to businesses only. A valid company registration number is required to open an account.
Are your prices inclusive of VAT?
All prices are shown excluding VAT. Swedish customers are charged 25% VAT at checkout.
Is there a minimum order?
No. There is no minimum order quantity, and single rolls can be ordered.
What payment methods do you accept?
We accept major credit cards, Apple Pay, Google Pay and Klarna. With Klarna, you can choose the payment terms that best suit your business.
Do you offer volume or dealer pricing?
Yes. We offer volume pricing and dealer terms for frequent buyers. Contact us at info@fsenordic.com to discuss the options available for your business.
Can I order a custom length?
Not at the moment. Our products have a protective cap sheet, and rewinding a roll requires the cap sheet to be removed. This may damage the topcoat, so we currently supply our films in complete rolls only.
Do you hold stock in the Nordics?
From December 2026 there will be stock for volume products. Special colors in our SHIFT series can be ordered and delivered direct from the factory to you in 3-5 working days.
Products
Below are some common questions about our products.
What is the difference between clear PPF and colour PPF?
Clear PPF is a transparent TPU film that protects the original paint from stone chips, scratches and chemical staining while preserving the factory finish. You can also choose satin or matte clear PPF to give the vehicle a different appearance.
Colour PPF combines paint protection with a new colour and finish, including gloss, matte and metallic options. Compared with standard PVC vinyl wrap, PPF is considerably thicker and more durable and also offers self-healing properties.
What are the technical specifications of your films?
Full specification sheets are available on each product page and on request. They include product-specific information such as film thickness in mil/µm, base material, topcoat, elongation and tensile strength.
Are your films wet-apply or dry-apply?
Most of our products are designed for wet application. If a product can also be dry-applied, this is clearly stated on the product page.
What roll sizes do you sell, and how much film does one vehicle require?
Standard rolls are 1.52 × 15 m. As a general guideline, approximately 15 linear metres are required for a full vehicle, depending on its size and design. For wider vehicles, Joker Wide is available in 1.82 × 15 m.
Do you sell samples or swatch books?
Yes. If you need a sample book, please contact us at info@fsenordic.com and we will send you one. Sample boxes can also be ordered directly from our website. If you need individual product samples, please contact us.
Can the film be applied over vinyl wrap or repainted panels?
FSE PPF is designed primarily for application to original factory paint. Application over aftermarket paint or existing vinyl wrap is possible, but the underlying surface is not covered by the FSE warranty.
Refinished panels should be allowed to cure for at least 30 days before installation. When PPF is applied over an existing vinyl wrap, the FSE warranty covers defects in the PPF material only. It does not cover failure, degradation, lifting or damage to the underlying vinyl, or damage resulting from its removal.
What warranty does the film carry?
Warranty periods vary depending on the product. The applicable warranty is stated on each product page. You can also find the complete FSE Warranty document in the footer of our website.
How should film be stored?
Store rolls horizontally in their original packaging at a minimum temperature of 15°C, away from direct sunlight, and use them within 12 months of the production date. Improper storage may affect adhesion and is not covered by the warranty.
Always keep the end caps in place when storing a roll in its box. After use, secure the roll tightly with tape to help prevent tunnelling.